Returns & Refund Policy

Cabinets Core – Returns & Refund Policy

Overview

At Cabinets Core, we stand behind the quality of our products and the clarity of our process. Because most of our offerings are custom or semi-custom cabinetry and remodeling materials, our return policy reflects the nature of made-to-order products.

Eligibility for Returns

To be eligible for a return:

• Items must be unused, uninstalled, and in original condition
• Items must be in original packaging
• Proof of purchase is required

Installed, altered, or assembled products are not eligible for return.

Non-Returnable Items

The following items are non-refundable and non-returnable:

• Custom or semi-custom cabinetry
• Special-order or made-to-measure products
• Cabinetry that has been installed or modified
• Clearance or final-sale items
• Labor, design services, measurements, or installation fees
• Gift cards or service credits

These items are manufactured or allocated specifically for your project and cannot be restocked.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 48 hours of delivery.

To process a claim, we may require:

• Photos of the damage
• Original packaging
• Delivery documentation

Approved claims may result in:

• Replacement of the damaged item
• Repair authorization
• Partial or full refund, depending on the situation

Refunds

Once an approved return is received and inspected:

• You will be notified via email of approval or rejection
• Approved refunds are issued to the original payment method
• Processing time typically takes 5-10 business days, depending on your financial institution

Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account
2. Contact your credit card provider
3. Contact your bank

If the issue persists, please contact us at office@cabinetscore.com.

Exchanges

We only replace items if they are damaged or defective.
To request an exchange, contact us at office@cabinetscore.com with your order details before returning any items.

Shipping & Returns

• Return shipping costs are the responsibility of the customer unless the return is due to our error
• Shipping costs are non-refundable
• We recommend using a trackable shipping service for any approved returns
• Cabinets Core is not responsible for lost or damaged return shipments

Return address will be provided upon approval.

Need Help?

If you have questions about returns, refunds, or product eligibility, contact us at:

office@cabinetscore.com
Visit our Auburn showroom for in-person support and material review