Cabinets Core
Terms and Conditions

1. SIZING AND MEASUREMENTS

The customer understands and accepts that the measurements given are correct and the layout displayed is final. The client acknowledges the design is subject to site verification. In the occurrence where sizes may need to be adjusted due to site conditions, the client will be responsible for paying all additional fees and costs. If the client wishes to change any details in the plan, the client must submit a change order in writing via email, text, or in person. Before an order is placed, customers must confirm that all measurements are correct and accurate. Cabinets Core does not take responsibility for any mistakes the client made in their measurements. Customers are advised to use a professional to properly measure for design to ensure that the kitchen is designed accurately and professionally. Here at Cabinets Core, we offer professional measurement services. If a client receives measurement services from Cabinets Core, Cabinets Core will take responsibility for all measurements. This includes walls, windows, appliances, sinks, electrical, ceiling, and everything else on our “Client Measurements Checklist”. If the customer does not provide us with needed information or does not communicate any changes to the space, we are not responsible for issues that arise as a result. If a client pays $300 for measurement services, the $300 fee will be given back at the time of order.

2. PICKUP/DELIVERY DATES

If a customer does not pick up material 1 week after the scheduled date, or if the customer changes the delivery date to more than 1 week after what is initially agreed upon, Cabinets Core will charge a $50 fee for every overdue day. If an emergency occurs and customers must hold off pickup or delivery, please contact our office and we will discuss our options. You can change delivery/pickup up to 1 week before the delivery date. Pick-up/delivery dates may not be changed for custom kitchens.

3. PAYMENT

Payment must be made at the time of order unless otherwise specified. Cabinets Core will begin working on the project once payment has been made. We accept cash, check, credit, debit, and ACH transfers. Customers will be charged a 2.7% card processing fee if they choose to pay with a debit or credit card.

4. PRODUCT

The signature of this form means the customer is familiar with the product. The customer is educated on the material and is satisfied with what they have seen. It is the customer’s responsibility to understand what they are purchasing. If a customer is unsatisfied with a product when it is delivered, Cabinets Core holds no responsibility.

*Disclaimer: Each cabinet comes separately. If a customer orders a vanity that is built up of separate pieces, it will come in separate pieces and not as one full piece.

5. DELIVERY

Someone must be present when we deliver cabinets to check the products and sign off on the material slip. If no one is there at the time of delivery, Cabinets Core takes no responsibility for damages or complaints about the products. Cabinets Core delivery team will unload cabinets to the garage or inside the first floor of the home. Please discuss any special delivery instructions with our team prior to delivery. Delivery charge depends on the location of residence. The delivery team will mark off each cabinet with the customer at the time of delivery. Please check for each cabinet, shelf, and accessory piece carefully to ensure that you are receiving all the material. If no one is at the job site at the agreed-upon time period of delivery and we cannot reach the customer, Cabinets Core will leave the drop-off site. Delivery will be rescheduled and delivery fee will be charged again.

6. RETURNS/EXCHANGES

We do not accept damaged, assembled cabinets. Any damages must be addressed before or during the delivery. If the assembled cabinet must be returned after delivery, there will be a restocking fee of 50% the cabinet price (undamaged). Customers are expected to check and finalize all items to avoid any fees or mistakes! We strongly advise customers to check all cabinets during pick-up/delivery.

7. 3-D DESIGN

The color on the design will not match the exact color of the cabinets. If a customer would like to see the exact color, they will need to order a sample ($20) or visit the showroom to see the cabinet in person. Additionally, the inclusion of countertops, handles, and flooring in our design renders does not mean that they are included in the quoted price. We understand that these elements play a crucial role in the overall aesthetic of the space and are often included in our presentations to provide a complete visual representation of the design. We highly encourage our customers to carefully review the detailed breakdown of the quoted price, which clearly outlines the specific inclusions and exclusions of our services. If there are any uncertainties or questions regarding the quote, please do not hesitate to contact our customer service team for clarification. *Layouts are provided after payment is made. If a customer would like a layout before payment, there will be a $150 deductible charge. This charge will be refunded once the customer pays for the cabinets. This charge is to cover the work and time our team spends on design/editing layout.

8. CHANGES

If a customer would like to make changes

9. INSTALLATION

 Cabinets Core does not take any responsibility for improperly installed cabinets (installers outside of Cabinets Core). Our team works diligently to provide detailed measurements and 3D designs to ensure that the installation goes smoothly. However, if adjustments need to be made during the installation process, we expect installers to use the materials we provided to make any necessary changes. This is not always shown on the design and it is your installer’s responsibility to measure the kitchen before installation and make sure everything lines up. The 3D design is meant to show a very close representation of the space, not an exact one. Fillers are provided so that the installer can use them where needed. If Cabinets Core is installing the cabinets, we are not responsible for any issues that are caused as a result of details that were not communicated to our team. If flooring is not yet installed at the time of scheduled installation, Cabinets Core will charge customers an additional 20% of the installation cost to cover the time of the installer who will need to return to finish accessory work after flooring installation.

10. CANCELLATION

There are no cancellations for any materials (cabinets, flooring). Once an order is paid for and confirmed, you may not cancel the order. If the order is canceled, there will be no refund. You may cancel a cabinet or countertop installation within 1 week of the installation date. If cancellation is made less than 1 week before installation date, a refund will be made to the customer and we will charge a 15% cancellation fee. Countertop may not be canceled if it is already on the way. If it is not on the way yet, the 1 week 15% cancellation fee will apply.

11. DAMAGES/MISSING PARTS AFTER DELIVERY

If damages are found after delivery and after sign-off is made, please contact us immediately and send us photos of the damage. If damage is found to be a manufacturing defect, Cabinets Core will replace it free of charge. If damage cannot be proven as a manufacturing defect, the customer must pay to have the part replaced or fixed. Cabinets Core will not be responsible in such a case. If there is a missing cabinet, shelf, or other material after delivery and after sign-off is made, please contact us immediately and let us know what is missing.

12. WARRANTY

All warranties come from the manufacturer.

13. SIGN-OFF

When delivery or pick-up of material is made, customers will sign off on the invoice slip. This indicates that the customer approves the quantity and quality of the materials. After sign off is made, Cabinets Core will not take responsibility for any damaged or missing materials.

 I, ________________________________________________, acknowledge that I have carefully read and fully understand the terms and conditions outlined in this document. By signing below, I agree to abide by all the terms and conditions, including any applicable policies, procedures, rules, and regulations, and any amendments or updates that may be made to them from time to time.

 I understand that my signature represents my full acceptance and consent to these terms and conditions and that I will be bound by them throughout my relationship with Cabinets Core LLC. Customer’s Signature ____________________________ Date ___________________________ Our CORE is to take care of you. Please don’t hesitate to contact our office if any emergencies or changes come up. We will take care of the issue with you and help you to our best ability.